Send us a message:
help@michaelaram.com

Give us a call: 1-646-395-6510
Monday - Friday 9AM - 5PM PST


Frequently Asked Questions

COVID-19 UPDATE

LATEST DELIVERY UPDATE

In light of recent developments in the COVID-19 outbreak, we have taken precautionary measures that will affect our stores and fulfillment center.

We are currently experiencing dispatch delays. As such, customers should expect delivery times between 8-10 working days. We aim to resume normal delivery times by early June. We apologize for any inconvenience caused by these measures and hope to resume normal service very soon. We will reassess our position regularly over the coming weeks and provide a further update when the situation improves.

 

COVID-19 PRECAUTIONARY MEASURES

Dear Customers,


As the COVID-19 pandemic evolves, we’re taking additional measures to protect our employees and customers. The health and safety of the global community is our top priority, and therefore, we have made the decision to take swift action to reduce the impact of the virus.

While our stores are closed, our website continues to stay open. For those looking for a personal touch, our flagship managers are helping clients curate orders via phone and email. Whether you’re looking for design inspiration, helpful suggestions, or just need to hear a friendly voice, our teams are here to make your shopping experience a little less stressful during these unprecedented times.

Additionally, we’re working closely with our staff to ensure their safety while we also fulfill your orders and respond to your needs as quickly as possible.

We’ll continue to monitor the global situation and plan accordingly. We appreciate your support in keeping our community safe.

Our best,
Michael Aram Team

What payments do you accept?

Michael Aram, Inc. accepts Visa, MasterCard, Discover, and American Express.

Upon online approval of your credit card, your order will be processed and your card charged.

Do you charge taxes?

Save 7-10% in sales tax when you shop online with Michael Aram except when shipping to California, Georgia, North Carolina, New Jersey, and New York, where we are required by law to collect sales tax. All taxes are calculated and included in the final price communicated at the end of your order. Michael Aram, Inc. is required by law to declare an accurate value on all shipments.

How do you ship?

Our goal is to deliver your purchase as quickly as possible. All orders have a processing time of 24-48 hours if the merchandise is in stock; excludes holidays and weekends. In the case of backordered items your shipping invoice will reflect which items are pending and they will be shipped to you as soon as they become available, therefore items ordered together may not always be shipped together.

*Please note: MichaelAram.com will not be responsible for delivery delays due to unforeseen circumstances beyond our reasonable control, such as delays due to severe weather, natural disasters or strikes.

Special Note:

  • We do not ship to PO Boxes
  • Signatures are required for the receipt of jewelry

**Free Shipping excludes furniture, lighting, oversized items, special edition, limited edition, and Atelier Collection, Gift Cards, E-Gift Cards and certain shipping destinations.

Do you ship to Canada?

GST & DUTY:
Shipments to Canada may be subject to GST, Duty, and any other fees levied by the country, province or carrier. Unless specifically exempted, the customer will be responsible for these fees upon delivery.

Our goal is to deliver your purchase as quickly as possible. All orders have a processing time of 24-48 hours if the merchandise is in stock; excludes holidays and weekends. In the case of backordered items your shipping invoice will reflect which items are pending and they will be shipped to you as soon as they become available, therefore items ordered together may not always be shipped together.

*Please note: MichaelAram.com will not be responsible for delivery delays due to unforeseen circumstances beyond our reasonable control, such as delays due to severe weather, natural disasters or strikes.

Special Note:

  • We do not ship to PO Boxes
  • Signatures are required for the receipt of jewelry

 

**Free Shipping Excludes furniture, lighting, oversized items, special edition, limited edition, and Atelier Collection, Gift Cards, E-Gift Cards and certain shipping destinations.

Do you ship worldwide?

To place an international order (outside the USA), customers have several available options.

 

*Please note: MichaelAram.com will not be responsible for delivery delays due to unforeseen circumstances beyond our reasonable control, such as delays due to severe weather, natural disasters or strikes.

**Free Shipping Excludes furniture, lighting, oversized items, special edition, limited edition, and Atelier Collection, Gift Cards, E-Gift Cards and certain shipping destinations.

Can I track my order?

Once shipped, your order may be tracked using this web site. The tracking number can be retrieved from your order status. Orders must be placed weekdays before 3:00 pm EST if overnight delivery is requested. Weekend and Holiday delivery is not available. Orders placed on weekends will be processed and shipped on Monday/the following business day. Orders placed on a holiday will be processed and shipped on the following business day.

How do I make a return or exhange?

If your Michael Aram selection does not entirely meet your satisfaction, we will gladly exchange or refund your purchase, exclusive of delivery charges and any discounts applied, within 30 days from the date of delivery. The item(s) you wish to return or exchange must be unused, undamaged, in the original packaging. Item(s) purchased on MichaelAram.com cannot be returned at our Flagship Stores.

Log into your customer account to begin your return/exchange or click the link below. (Online order numbers start with WEB - example: WEB###)

 

 

Or, email help@michaelaram.com. A customer service representative will process your return or exchange request and send you a Return Materials Authorization (RMA) number via email.

Can I cancel or modify my order?

Unfortunately, since we are processing your order as quickly as possible, we are not able to accommodate order cancellations or modifications.

Do you offer personalized gifts?

Michael Aram makes it easy to customize your favorite frame with a memorable photo. Uploading a photo is easier than ever. Whether uploading from your computer, tablet, or phone, know the process is quick and easy.

To learn more, visit our How It Works page.

Gift Cards

Using a gift card is truly easy! Just copy and paste the code you received to your email into the 'gift card' box at checkout.

Here are some additional terms & conditions:

  1. Gift cards & certificates must be used prior to expiration, which is sixty (60) months from the date of issuance.
  2. Gift cards & certificates must be redeemed through the Michael Aram web site, http://www.michaelaram.com and used toward the purchase of products listed in the MichaelAram.com's online catalog.
  3. Gift cards & certificates cannot be used to purchase gift certificates.
  4. Gift cards & certificates are not redeemable for cash and cannot be returned for a cash refund, except to the extent required by law.
  5. If your order exceeds the amount of your gift certificate, you must pay for the balance with a credit card.
  6. Gift certificates and their use on the MichaelAram.com are subject to MichaelAram.com's general conditions of Use and Privacy Notice
  7. Michael Aram, Inc. is not responsible for lost or stolen gift certificates. If you have any questions, please contact Customer Service by phone at 1-646-395-6510 or by e-mail at help@michaelaram.com.
  8. MichaelAram.com will have the right to close customer accounts, deny future purchases, request alternative forms of payment or pursue legal action (including criminal action) if a fraudulently obtained gift certificate is presented through the MichaelAram.com web site.
  9. MichaelAram.com may provide gift certificate purchasers with information about the redemption status of gift certificates.
  10. Michael Aram, Inc. makes no warranties, express or implied, with respect to gift certificates, including without limitation, any express or implied warranty of merchantibility or fitness for a particular purpose. In the event a gift certificate code is non-functional, your sole remedy, and our sole liability, shall be the replacement of such gift certificate. Certain state or provence laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
  11. By visiting MichaelAram.com, you agree that the laws of the state of New Jersey, without regard to principles of conflict of laws, will govern these terms and conditions and your use of the gift certificate.
  12. Michael Aram Inc. reserves the right to change these terms and conditions from time to time in its discretion, with or without notice.
  13. All terms and conditions are applicable to the extent permitted by law.

Do you warranty your product?

Aram warrants that merchandise will be free from defects in material or workmanship for a period of one (1) year from shipment by Aram, provided that the merchandise is used as reasonably intended and has not been altered or modified.

This warranty does not apply to the extent that merchandise: (a) has not been handled, maintained or used in accordance with Aram’s instructions or in a reasonable manner, or; (b) has been damaged by accident, negligent or external factors.

Aram merchandise is handcrafted by artisans. Small irregularities in shape, surfaces and finishes are hallmarks of such craftsmanship and are not defects.

My product has a Proposition 65 sticker, what is it?

NOTICE: California Proposition 65

Why does Michael Aram include this warning on its products?

We are providing Prop 65 warning labels to inform consumers that the product contains chemicals on the State of California’s Prop 65 list. It does not mean that a product is unsafe. All Michael Aram products meet or exceed the requirements of applicable product performance and safety industry standards, as well as the federal Safe Drinking Water Act. The label simply ensures that Michael Aram is in compliance with the State of California’s Prop 65 law for warning label requirements.

What is California Proposition 65?

In 1986, California voters approved the Safe Drinking Water and Toxic Enforcement Act (known as "Proposition 65"). Proposition 65 is a "Right to Know" statute; its purpose is to make sure people are aware, before they purchase, that the product they come into contact with contains chemicals known to the State of California to cause cancer, birth defects or other reproductive harm. The statute requires a warning label even if the amount of the chemical is miniscule.

The State of California has listed over 900 chemicals that must be disclosed under Prop 65. The list, which is updated annually, includes a wide variety of chemicals that can be found in many consumer products, such as kitchen utensils, footwear and handbags, exercise equipment, photo and scrapbook albums, luggage, and many other products (even foods and beverages).

Where can I find out more information about Proposition 65?

The State of California provides Proposition 65 information on the Office of Environmental Health Hazard Assessment website.