What payments do you accept?

Michael Aram, Inc. accepts Visa, MasterCard, Discover, American Express, Apple Pay, and Shop Pay. All prices are in USD.

Upon online approval of your credit card, your order will be processed and your card charged.

Do you charge taxes?

Save 7-10% in sales tax when you shop online with Michael Aram except when shipping to California, Georgia, North Carolina, New Jersey, Florida, and New York, where we are required by law to collect sales tax. All taxes are calculated and included in the final price communicated at the end of your order.

How do you ship?

Our goal is to ship your purchase as quickly as possible. All orders have a processing time of 24-48 hours if the merchandise is in stock; excluding holidays and weekends.

Please note, MichaelAram.com will not be responsible for shipping delays due to unforeseen circumstances beyond our reasonable control, such as delays due to severe weather, natural disasters or strikes.

Special Note:

  • We do not ship to PO Boxes
  • Signatures are required for the receipt of jewelry

**Free Shipping excludes furniture, lighting, oversized items, special edition, limited edition, and Atelier Collection, Gift Cards, E-Gift Cards and certain shipping destinations.

Do you ship to Canada?

GST & DUTY:
Shipments to Canada may be subject to GST, Duty, and any other fees levied by the country, province or carrier. Unless specifically exempted, the customer will be responsible for these fees upon delivery.

Our goal is to ship your purchase as quickly as possible. All orders have a processing time of 24-48 hours if the merchandise is in stock; excluding holidays and weekends.

Please note, MichaelAram.com will not be responsible for shipping delays due to unforeseen circumstances beyond our reasonable control, such as delays due to severe weather, natural disasters or strikes.

Special Note:

  • We do not ship to PO Boxes
  • Signatures are required for the receipt of jewelry

**Free Shipping excludes furniture, lighting, oversized items, special edition, limited edition, and Atelier Collection, Gift Cards, E-Gift Cards and certain shipping destinations.

Do you ship worldwide?

To place an international order (outside the USA), customers have several available options.

*Please note: MichaelAram.com will not be responsible for shipping delays due to unforeseen circumstances beyond our reasonable control, such as delays due to severe weather, natural disasters or strikes.

**Free Shipping Excludes furniture, lighting, oversized items, special edition, limited edition, and Atelier Collection, Gift Cards, E-Gift Cards and certain shipping destinations.

Can I track my order?

Once shipped, your order may be tracked using this web site. The tracking number can be retrieved from your order status email or from your account page. Weekend and Holiday delivery is not available. Orders placed on weekends will be processed and shipped during normal business hours; Monday through Friday.

Please allow 24 hours for tracking milestones to update once your tracking number has been provided. If you do not see updates after 48 hours, please contact us.

How do I make a return or exhange?

If your Michael Aram selection does not entirely meet your satisfaction, we will gladly exchange or refund your purchase, exclusive of delivery charges and any discounts applied, within 30 days from the date of delivery. The item(s) you wish to return or exchange must be unused, undamaged, in the original packaging. Item(s) purchased on MichaelAram.com cannot be returned at our Flagship Stores.

Log into your customer account to begin your return/exchange or click the link below. (Online order numbers start with WEB - example: WEB###)

 

 

Or, email help@michaelaram.com. A customer service representative will process your return or exchange request and send you a Return Materials Authorization (RMA) number via email.

Can I cancel or modify my order?

Unfortunately, since we are processing your order as quickly as possible, we are not able to accommodate order cancellations or modifications. This includes adding a gift message after you've placed your order.

Gift Cards

Treat yourself, or send it to someone else as a gift. After checking out, you’ll receive an email that you can forward to the lucky recipient; or simply keep for yourself!.

Using a gift card is truly easy! Just copy and paste the code you received to your email into the 'gift card' box at checkout.

Here are some additional terms & conditions:

  1. Gift cards & certificates must be used prior to expiration, which is sixty (60) months from the date of issuance.
  2. Gift cards & certificates must be redeemed through the Michael Aram web site, http://www.michaelaram.com and used toward the purchase of products listed in the MichaelAram.com's online catalog.
  3. Gift cards & certificates cannot be used to purchase gift certificates.
  4. Gift cards & certificates are not redeemable for cash and cannot be returned for a cash refund, except to the extent required by law.
  5. If your order exceeds the amount of your gift certificate, you must pay for the balance with a credit card.
  6. Gift certificates and their use on the MichaelAram.com are subject to MichaelAram.com's general conditions of Use and Privacy Notice
  7. Michael Aram, Inc. is not responsible for lost or stolen gift certificates. If you have any questions, please contact Customer Service by phone at 1-646-395-6510 or by e-mail at help@michaelaram.com.
  8. MichaelAram.com will have the right to close customer accounts, deny future purchases, request alternative forms of payment or pursue legal action (including criminal action) if a fraudulently obtained gift certificate is presented through the MichaelAram.com web site.
  9. MichaelAram.com may provide gift certificate purchasers with information about the redemption status of gift certificates.
  10. Michael Aram, Inc. makes no warranties, express or implied, with respect to gift certificates, including without limitation, any express or implied warranty of merchantibility or fitness for a particular purpose. In the event a gift certificate code is non-functional, your sole remedy, and our sole liability, shall be the replacement of such gift certificate. Certain state or provence laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
  11. By visiting MichaelAram.com, you agree that the laws of the state of New Jersey, without regard to principles of conflict of laws, will govern these terms and conditions and your use of the gift certificate.
  12. Michael Aram Inc. reserves the right to change these terms and conditions from time to time in its discretion, with or without notice.
  13. All terms and conditions are applicable to the extent permitted by law.

Do you offer Gift services?

Michael Aram products make the perfect gift. Here are some quick facts to help you when you purchase.

Gift Receipt

  • Orders arrive with a packing slip that excludes prices, regardless if it's a gift or not.

Add a Gift Message

  • When you add an item to your cart, you will be provided the opportunity to add a gift message. Just above the Checkout Button, look for "Add Gift Message". This will provide you the opportunity to add a short (250 character) message. You can add or edit your gift message at any time before checking out.
  • If you for forget to add a gift message, you can contact support. However, we're unable to alter the package once it's being picked and packed.

Add a Gift Wrapping

  • Michael Aram offers gift wrapping services. Our iconic hammered silver paper is sophisticated and luxurious, making a profound gifting statement. When you're shopping make sure to add gift wrapping to your order.
  • We're unable to add gift wrapping once the order has been picked and packed.

Promotions & Sales

Michael Aram has the right to end or modify any promotion at any time. Unless otherwise specified, product prices already reflect discounts and all offers are limited to stock on hand. This offer does not apply to previous purchases, applicable taxes, nor shipping and handling. Offer is valid at MichaelAram.com and Michael Aram Retail stores only.

Brand Protection

We are committed to producing quality hand-crafted products. To ensure the integrity of the Michael Aram brand, we have implemented strict quality control standards and have partnered with trusted distributors and retailers around the world. This established relationship with authorized retailers ensures that our customers receive exceptional service and quality products.

Michael Aram’s success has made it a target of counterfeiters and unauthorized retailers selling inferior products to unsuspecting customers. When Michael Aram branded products or look-a-likes are purchased from unauthorized retailers, we cannot guarantee the quality or authenticity of the products, making them ineligible for Michael Aram’s warranty protection. This is why warranty claims must be accompanied by acceptable proof of purchase from an authorized Michael Aram retailer. Unfortunately, we regularly hear from customers who accidentally purchased counterfeit products online.

We encourage customers to avoid purchasing Michael Aram products from unauthorized retail channels such as third-party marketplaces (Amazon, Walmart, eBay), flea markets, and discount websites. Aside from the risk of receiving inferior products, or no products at all, personal information and credit card details may be vulnerable to theft or fraud, and proceeds from these purchases may be utilized to fund illegal activities.

If you suspect that a company or individual is advertising or selling counterfeit or unauthorized Michael Aram products, please contact us at help@michaelaram.com.

Do you warranty your product?

Aram warrants that merchandise will be free from defects in material or workmanship for a period of one (1) year from shipment by Aram, provided that the merchandise is used as reasonably intended and has not been altered or modified.

This warranty does not apply to the extent that merchandise: (a) has not been handled, maintained or used in accordance with Aram’s instructions or in a reasonable manner, or; (b) has been damaged by accident, negligent or external factors.

Aram merchandise is handcrafted by artisans. Small irregularities in shape, surfaces and finishes are hallmarks of such craftsmanship and are not defects.

Prop 65 (California Residents Only)

NOTICE: California Proposition 65

Why does Michael Aram include this warning on its products?

We are providing Prop 65 warning labels to inform consumers that the product contains chemicals on the State of California’s Prop 65 list. It does not mean that a product is unsafe. All Michael Aram products meet or exceed the requirements of applicable product performance and safety industry standards, as well as the federal Safe Drinking Water Act. The label simply ensures that Michael Aram is in compliance with the State of California’s Prop 65 law for warning label requirements.

What is California Proposition 65?

In 1986, California voters approved the Safe Drinking Water and Toxic Enforcement Act (known as "Proposition 65"). Proposition 65 is a "Right to Know" statute; its purpose is to make sure people are aware, before they purchase, that the product they come into contact with contains chemicals known to the State of California to cause cancer, birth defects or other reproductive harm. The statute requires a warning label even if the amount of the chemical is miniscule.

The State of California has listed over 900 chemicals that must be disclosed under Prop 65. The list, which is updated annually, includes a wide variety of chemicals that can be found in many consumer products, such as kitchen utensils, footwear and handbags, exercise equipment, photo and scrapbook albums, luggage, and many other products (even foods and beverages).

Where can I find out more information about Proposition 65?

The State of California provides Proposition 65 information on the Office of Environmental Health Hazard Assessment website.


Still Have Questions?

Email Customer Support

Due to COVID, phone support is limited.

Customer Support:
help@michaelaram.com
1-646-395-6510
Monday - Friday 9AM - 5PM ET