Terms & Conditions

Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the Michael Aram .com Web site constitutes your agreement to follow these rules and to be bound by them. If you do not agree and accept, without limitation or qualification, these Terms and Conditions, please exit the site.

Michael Aram, Inc. reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the Michaelaram.com web site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this Web site.

Privacy Policy

Michael Aram, Inc. (“Aram,” “we” or “us”) respects your concerns about privacy and security, and has instituted procedures intended to protect and treat personal information about you in a safe and reliable manner. A description of our procedures is set forth below; we call it our “Privacy Policy.” Please revisit us here for updates to our Privacy Policy.

What We Collect, and Why

For various reasons, Aram may gather information that is provided by you, or that relates to you (“Customer Information”). For example, we collect information about you when you visit our website, when you provide it to us over the phone, when you purchase products in our stores, or when you fill out a web form and send it to us.

Typically, we only collect Customer Information relating to you that is provided to us directly by you. We do not typically collect information from public databases, social media sites or other third parties.

Generally, we use Customer Information for the purpose for which it was collected, to improve our website, to enhance your online shopping experience, and to respond to your requests and questions. For example, if you give us your email address because you wish to receive promotional material from us, we will use Customer Information to add you to our email distribution list. If you provide us with Customer Information to purchase Aram products, we will use it to finalize the purchase and ship the products to you.

Customer Information includes personal information, such as contact details, names and addresses. But, it also includes electronic identifiers captured through computer use (like through cookies or web beacons). Such Customer Information may take the form of IP addresses, geographic locations, browser types, operating systems, and screen size (“IP Information”). You can disable some of this IP Information by modifying the settings in your browser.

Without collecting IP Information, we could not run our website. For example, IP Information is used to identify your computer so that data (such as the web page you wish to look at) can be sent to you. IP Information is used to keep track of items in your on-line shopping cart. We also use IP Information to help diagnose problems with our server, to provide targeted advertisements, to assess the effectiveness of various marketing initiatives and to track sales.

IP Information is anonymous unless you provide additional information to us in conjunction with the IP Information that connects the IP Information to you. For example, when you fill out a form on our website and leave us your name and contact information, your IP Information will be connected to you, and may no longer be anonymous.

Sharing Information With Others

Aram will not rent or sell your Customer Information to third parties without your permission. In fact, we typically do not share Customer Information with any third parties except those that use it to help us run our business. For example, we may share our email address list with a company that helps us distribute Aram emails. When we do share Customer Information with third parties, we use reasonable efforts to make sure that those third parties will use the Customer Information only to provide services to us, and in a manner consistent with our Privacy Policy.

That said, we may share anonymous, non-personal statistics or demographic information in an aggregate form (“Aggregate Data”) with third parties for research or similar purposes. Those third parties may be marketing partners, or advertisers. Aggregate Data does not identify an individual. An example of Aggregate Data might be how many people purchased a particular Aram Product on our website. In that situation, we would not disclose to third parties the identities of the people who made the purchase – we would only share the overall number of purchases.

Storage and Transfer of Customer Information

We store and process your Customer Information based on our legitimate interests, such as to market our products, process purchase orders and answer customer questions. We are based in the United States, and we store digital information in the United States. You should be aware that if you reside outside of the United States and supply us with your Customer Information, that information will be held in the United States. When data is transferred from outside of the United States to Aram, we will use reasonable efforts to ensure that appropriate safeguards with respect to privacy, security and integrity are followed.

Retention and Opting Out

We retain your Customer Information for as long as is reasonably necessary given the purpose for which it was collected, and only to further our legitimate interest in such information. With respect to Customer Information that we use for marketing purposes, please know that you always have the right to opt out of receiving electronic versions of marketing materials by clicking “unsubscribe” at the footer of our emails or by contacting us as described, below. If you ask to “unsubscribe,” we will retain Customer Information only as needed to ensure that we do not contact you again for marketing purposes.

Data subject Requests and Contacting Us

You have the right to contact us to review, correct or ask to delete your Customer Information. To make this request, please email us at dataprivacy@michaelaram.com, or call customer service at 201-758-2551. We will respond to your request as soon as reasonably possible. If you would rather contact us through regular mail, please do so at:

Michael Aram, Inc.
Attention: Data Privacy Department
2102 83rd Street
North Bergen, NJ 07047
USA

You also have the right to lodge a complaint with the appropriate data protection authority.

Thank you for reading our Privacy Policy.

Last updated June 7, 2018.

Your Account

You are responsible for maintaining the confidentiality of your account and password information, and you agree to accept responsibility for all activities that occur under your account and password. Michael Aram, Inc. reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders at any time. By placing an order, you warrant that you are over 18 years of age, and that you are providing Michael Aram, Inc. with accurate, truthful information and that you have the authority to place the order.

Copyright

The Site and all of its contents including, but not limited to, all text and images ("Information") are owned and copyrighted by Michael Aram, Inc. or others with all rights reserved unless otherwise noted. Any Information that is a trademark, logo, or service mark is also registered and unregistered trademark of Michael Aram, Inc. Your use of any Information, except as provided in these Terms and Conditions, without the written permission of the Information owner is strictly prohibited. You may download, display or print Information from this Site solely for non-commercial personal use. You are also advised that Michael Aram, Inc. will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution.

Michael Aram's pledge to web accessibility

Introduction

Michael Aram pledges to provide an accessible experience for all online customers and visitors with disabilities. As part of our commitment, we pledge to continue to improve the complete experience for our website users, making sure to comply with the standards of the Web Content Accessibility Guidelines (WCAG) 2.1.

As part of Michael Aram's commitment to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1, we will routinely evaluate our current and future web development. However, we ask that any perceived issues be reported to our web team at compliance@michaelaram.com. Our team will quickly and efficiently look into these issues for an immediate remedy.

More About WCAG 2.1

The Web Content Accessibility Guidelines (WCAG) are included in the web accessibility guidelines published by the Web Accessibility Initiative (WAI). That is part of the overall umbrella organization of the of the World Wide Web Consortium (W3C), the primary standards organization for the Internet.

Payment

Michael Aram, Inc. accepts Visa, MasterCard, Discover, and American Express.

Upon online approval of your credit card, your order will be processed. Your card will be only charged when the order is shipped.

Taxes

Save 7-10% in sales tax when you shop online with Michael Aram except when shipping to California, Georgia, New Jersey, and New York, where we are required by law to collect sales tax. All taxes are calculated and included in the final price communicated at the end of your order. Michael Aram, Inc. is required by law to declare an accurate value on all shipments.

Shipping

Our goal is to deliver your purchase as quickly as possible. All orders have a processing time of 24-48 hours if the merchandise is in stock. In the case of backordered items your shipping invoice will reflect which items are pending and they will be shipped to you as soon as they become available, therefore items ordered together may not always be shipped together. The approximate shipping cost for your order will be added and displayed at checkout. Final shipping costs may vary slightly based on the exact weight and dimensions of your order.

SPECIAL NOTE:

  • Signatures are required for the receipt of all goods.
  • We do not ship to PO boxes.
International Shipping

To place an international order (outside the USA and Canada), please contact our Customer Service by e-mail at internationalorders@michaelaram.com or by phone at 1-866-792-2726.

Track your order

Once shipped, your order may be tracked using this web site. The tracking number can be retrieved from your order status. Orders must be placed weekdays before 3:00 pm EST if 2nd day or overnight delivery is requested. Weekend and Holiday delivery is not available. Orders placed on weekends will be processed and shipped on Monday/the following business day. Orders placed on a holiday will be processed and shipped on the following business day.

Customer Service

If you have any questions concerning your order or encounter any problems with your Michael Aram item(s), please contact a Customer Service Representative at 1-866-792-2726 from 9 AM to 5 PM EST Monday through Friday.

Returns

If your Michael Aram selection does not entirely meet your satisfaction, we will gladly exchange or refund your purchase, exclusive of delivery charges and any discounts applied, within 30 days from the date of delivery. The item(s) you wish to return or exchange must be unused, undamaged, in the original packaging. Item(s) purchased on MichaelAram.com cannot be returned at our New York Flagship Store.

To return an item(s) please email customerservice@michaelaram.com. A customer service representative will process your return or exchange request and send you a Return Materials Authorization (RMA) number via email

Once you receive the RMA please:

  • Securely package your items in a sturdy shippable carton
  • Enclose the RMA form in the carton
  • Note the RMA number on the outside of the carton near The Michael Aram return address.
  • Please send your package via a prepaid, insured, traceable method to ensure a safe and documented delivery. Merchandise returned without an RMA can not be credited
  • Once received and inspected, a credit will be issued for all returned merchandise meeting the 30 day guarantee provisions. The credit will be issued to the card upon which the order was originally placed. Please allow two (2) billing cycles for credit to appear on your credit statement. Exchanges will be processed immediately subject to availability. You will be notified if the item(s) requested is not available at the time of exchange.
  • Please note that this policy applies only to items purchased on MichaelAram.com
  • Return Address:
    Michael Aram, Inc.
    Returns Department
    2102 83rd Street
    North Bergen, NJ 07047
Cancellations

Unfortunately, since we are processing your order as quickly as possible, we are not able to accommodate order cancellations.

Warranty

Aram warrants that merchandise will be free from defects in material or workmanship for a period of one (1) year from shipment by Aram, provided that the merchandise is used as reasonably intended and has not been altered or modified.

This warranty does not apply to the extent that merchandise: (a) has not been handled, maintained or used in accordance with Aram’s instructions or in a reasonable manner, or; (b) has been damaged by accident, negligent or external factors.

Aram merchandise is handcrafted by artisans. Small irregularities in shape, surfaces and finishes are hallmarks of such craftsmanship and are not defects.

Gift Certificates Terms & Conditions

Gift certificates must be used prior to expiration, which is sixty (60) months from the date of issuance.

Gift certificates must be redeemed through the Michael Aram web site, http://www.michaelaram.com and used toward the purchase of products listed in the MichaelAram.com's online catalog.

Gift certificates cannot be used to purchase gift certificates.

Gift certificates are not redeemable for cash and cannot be returned for a cash refund, except to the extent required by law.

If your order exceeds the amount of your gift certificate, you must pay for the balance with a credit card.

Gift certificates and their use on the MichaelAram.com are subject to MichaelAram.com's general conditions of Use and Privacy Notice

Michael Aram, Inc. is not responsible for lost or stolen gift certificates. If you have any questions, please contact Customer Service by phone at 866-792-ARAM (2726) or by e-mail at info@michaelaram.com.

MichaelAram.com will have the right to close customer accounts, deny future purchases, request alternative forms of payment or pursue legal action (including criminal action) if a fraudulently obtained gift certificate is presented through the MichaelAram.com web site.

MichaelAram.com may provide gift certificate purchasers with information about the redemption status of gift certificates.

Michael Aram, Inc. makes no warranties, express or implied, with respect to gift certificates, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose. In the event a gift certificate code is non-functional, your sole remedy, and our sole liability, shall be the replacement of such gift certificate. Certain state or province laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

By visiting MichaelAram.com, you agree that the laws of the state of New Jersey, without regard to principles of conflict of laws, will govern these terms and conditions and your use of the gift certificate.

Michael Aram Inc. reserves the right to change these terms and conditions from time to time in its discretion, with or without notice.

All terms and conditions are applicable to the extent permitted by law.

Gift certificates are quoted in United States currency, and are redeemable in United States currency.