Customer Service

If you have any questions concerning your order or encounter any problems with your Michael Aram item(s), please contact a Customer Service Representative:

  • Email at customerservice@michaelaram.com
  • Phone at 1-866-792-2726 (9 AM to 5 PM EST Monday through Friday)
Payment

Michael Aram, Inc. accepts Visa, MasterCard, Discover, and American Express.

Upon online approval of your credit card, your order will be processed. Your card will be only charged when the order is shipped.

Taxes

Save 7-10% in sales tax when you shop online with Michael Aram except when shipping to California, Georgia, New Jersey, and New York, where we are required by law to collect sales tax. All taxes are calculated and included in the final price communicated at the end of your order. Michael Aram, Inc. is required by law to declare an accurate value on all shipments.

Shipping

Our goal is to deliver your purchase as quickly as possible. All orders have a processing time of 24-48 hours if the merchandise is in stock. In the case of backordered items your shipping invoice will reflect which items are pending and they will be shipped to you as soon as they become available, therefore items ordered together may not always be shipped together. The approximate shipping cost for your order will be added and displayed at checkout. Final shipping costs may vary slightly based on the exact weight and dimensions of your order.

DELIVERED BY CHRISTMAS:

Order by the recommended dates below for Christmas delivery. *Exclusions apply.

When You Purchase

Order Before

Ground Shipping

12/12/2018 at 12:00PM ET

2-Day

12/19/2018 at 12:00PM ET

Overnight

12/21/2018 at 12:00PM ET

*Please note: MichaelAram.com will not be responsible for delivery delays due to unforeseen circumstances beyond our reasonable control, such as delays due to severe weather, natural disasters or strikes. **Excludes furniture, lighting, oversized items, special edition, limited edition, and Atelier Collection, Gift Cards, E-Gift Cards and certain shipping destinations.

Special Note:

  • Signatures are required for the receipt of all goods
  • We do not ship to PO Boxes
International Shipping

To place an international order (outside the USA and Canada), please contact our Customer Service by e-mail at internationalorders@michaelaram.com or by phone at 1-866-792-2726.

Track Your Order

Once shipped, your order may be tracked using this web site. The tracking number can be retrieved from your order status. Orders must be placed weekdays before 3:00 pm EST if overnight delivery is requested. Weekend and Holiday delivery is not available. Orders placed on weekends will be processed and shipped on Monday/the following business day. Orders placed on a holiday will be processed and shipped on the following business day.

Returns

If your Michael Aram selection does not entirely meet your satisfaction, we will gladly exchange or refund your purchase, exclusive of delivery charges and any discounts applied, within 30 days from the date of delivery. The item(s) you wish to return or exchange must be unused, undamaged, in the original packaging. Item(s) purchased on MichaelAram.com cannot be returned at our New York Flagship Store.

To return an item(s) please email customerservice@michaelaram.com. A customer service representative will process your return or exchange request and send you a Return Materials Authorization (RMA) number via email

Once you receive the RMA please:

  • Securely package your items in a sturdy shippable carton
  • Enclose the RMA form in the carton
  • Note the RMA number on the outside of the carton near The Michael Aram return address.
  • Please send your package via a prepaid, insured, traceable method to ensure a safe and documented delivery. Merchandise returned without an RMA can not be credited
  • Once received and inspected, a credit will be issued for all returned merchandise meeting the 30 day guarantee provisions. The credit will be issued to the card upon which the order was originally placed. Please allow two (2) billing cycles for credit to appear on your credit statement. Exchanges will be processed immediately subject to availability. You will be notified if the item(s) requested is not available at the time of exchange.
  • Please note that this policy applies only to items purchased on MichaelAram.com
  • Return Address:
    Michael Aram, Inc.
    Returns Department
    2102 83rd Street
    North Bergen, NJ 07047
Cancellations

Unfortunately, since we are processing your order as quickly as possible, we are not able to accommodate order cancellations.

Warranty

Aram warrants that merchandise will be free from defects in material or workmanship for a period of one (1) year from shipment by Aram, provided that the merchandise is used as reasonably intended and has not been altered or modified.

This warranty does not apply to the extent that merchandise: (a) has not been handled, maintained or used in accordance with Aram’s instructions or in a reasonable manner, or; (b) has been damaged by accident, negligent or external factors.

Aram merchandise is handcrafted by artisans. Small irregularities in shape, surfaces and finishes are hallmarks of such craftsmanship and are not defects.

Corporate Accounts

If you are interested in purchasing large quantities of our product for Corporate Gifts, please contact us at sales@michaelaram.com.

California Residents

NOTICE: California Proposition 65

Why does Michael Aram include this warning on its products?

We are providing Prop 65 warning labels to inform consumers that the product contains chemicals on the State of California’s Prop 65 list. It does not mean that a product is unsafe. All Michael Aram products meet or exceed the requirements of applicable product performance and safety industry standards, as well as the federal Safe Drinking Water Act. The label simply ensures that Michael Aram is in compliance with the State of California’s Prop 65 law for warning label requirements.

What is California Proposition 65?

In 1986, California voters approved the Safe Drinking Water and Toxic Enforcement Act (known as "Proposition 65"). Proposition 65 is a "Right to Know" statute; its purpose is to make sure people are aware, before they purchase, that the product they come into contact with contains chemicals known to the State of California to cause cancer, birth defects or other reproductive harm. The statute requires a warning label even if the amount of the chemical is miniscule.

The State of California has listed over 900 chemicals that must be disclosed under Prop 65. The list, which is updated annually, includes a wide variety of chemicals that can be found in many consumer products, such as kitchen utensils, footwear and handbags, exercise equipment, photo and scrapbook albums, luggage, and many other products (even foods and beverages).

Where can I find out more information about Proposition 65?

The State of California provides Proposition 65 information on the Office of Environmental Health Hazard Assessment website.

Why is this label included on my product if I don't live in California?

Michael Aram products are sold worldwide. It would be considerably complex to determine which products will be ultimately sold or brought into California. Therefore, to ensure compliance with Proposition 65 requirements, we have decided to include these labels on applicable products, regardless of where they might be purchased or sold.